Shipping Policy
Last updated: August 4, 2026
Shipping Costs
Customers are responsible for all shipping costs. Available shipping methods and applicable charges will be calculated and displayed during checkout.
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Shipping charges are nonrefundable after an order has shipped, except where otherwise required by law.
Processing and Shipping Times
Because Ottawa Bluffs products are handmade, preparation and processing times may vary. Any applicable processing estimate will be provided on the product page, during checkout, or in the order confirmation.
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If no different shipping timeframe is provided, orders will be shipped within 15 days of purchase. If we cannot ship an order within the stated timeframe, we will contact the customer with a revised shipping date and the option to accept the delay or cancel the unshipped order for a refund.
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Delivery estimates provided by a shipping carrier begin after the order has been processed and transferred to the carrier. Carrier delivery dates are estimates and are not guaranteed by Ottawa Bluffs.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout. Ottawa Bluffs is not responsible for delays, failed deliveries, or additional shipping expenses caused by an incorrect or incomplete address supplied by the customer.
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Orders returned because of an incorrect address or unsuccessful delivery may be reshipped at the customer’s expense.
Ottawa Bluffs currently ships exclusively to addresses within the United States.
Ottawa Bluffs carefully packages each handmade product before shipment. Once an order has been transferred to the shipping carrier, Ottawa Bluffs is not responsible for carrier delays, loss, theft, or damage during transportation, except as required by applicable law.
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Customers should promptly report missing or damaged packages to the shipping carrier. Ottawa Bluffs will provide available tracking or shipment information to assist with a carrier claim.
Lost, Delayed, or Damaged Packages
Tracking information will be provided by email when available. Tracking updates are controlled by the shipping carrier and may take time to appear after the shipping label is created.
Order Tracking
Questions regarding an order or shipment may be submitted to hello+order@ottawabluffs.com.